Privacy Policy

Toowoomba Tailorhouse Pty Ltd ("we", "us", "our") provides home-visiting tailoring and alteration services within Toowoomba City, Queensland. This policy explains what personal information we collect through this website, why we collect it, and how it's handled.

What we collect

When you make a booking through this site, we collect:

Your name
Your phone number
Your email address, which we need to send your booking confirmation
Your visit address (street, suburb, postcode)
Booking details: the alterations you've selected, your appointment date and time, and any notes you add
The partner store's code, if you reached us through a store's link or QR code, so we know who referred you. The code is saved with your booking for our own records and is never sent to the store.

We don't ask for anything else when you book.

Why we collect it

We use this information only to:

Confirm and manage your booking
Contact you about your appointment (confirming, rescheduling, or following up)
Attend your address to carry out the requested tailoring or alteration work
See which partner store referred you
Keep basic business records

Cookies and your browser

We don't use tracking or advertising cookies on this site. A single functional cookie is used only to keep our own staff logged into the password-protected booking admin area. This has nothing to do with visitors browsing the public site.

While you use the site, your browser holds any partner store code so the booking form can send it to us, and a summary of your booking so the confirmation page can show it. Both stay in that browser tab and clear when you close it.

Who we share it with

We do not sell or share your personal information with partners or other businesses for their own purposes. Your details are used to deliver the service you've booked. They are handled in these limited ways:

Our website's hosting and email services store your booking and send your confirmation. We use them only so the booking system works, and some of them may be outside Australia.
Your garments and the work needed go to our off-site tailors, who do the alterations.
Our pages load their fonts from Google Fonts, so your browser connects to Google, which can see your device's IP address.
As you type your street address on the booking page, what you type goes through our server to Google Maps to suggest matching addresses. We don't send Google your name, contact details or the rest of your booking.
We may disclose information if we're required to by law, for example in response to a valid legal request.

How it's stored

Booking information is stored securely on our website's server infrastructure. Access to the booking system is restricted to Toowoomba Tailorhouse staff via a password-protected admin area. We keep booking records for as long as reasonably necessary for service delivery and basic business record-keeping, after which they can be deleted on request.

Your rights

You can ask us at any time what personal information we hold about you, ask us to correct it if it's wrong, or ask us to delete it. To do so, just get in touch using the details below.

Contact us

For any question about this policy or your personal information, call or text us on 0417 971 623, or email Contact@toowoombatailorhouse.com.au.